Language English
Teacher Dr. C.C. LiebrechtDr. S.F. van der Land
Exam written exam (60%), group assignment (30%), group presentation (10%)
Review (2016-2017)
What did you think of the course?

I liked the course, the theories you learn here are very applicable and interesting. It is a very relevant course since more and more companies use webcare.


Each lecture you had to prepare by doing a small assignment. These were never very hard. The only problem was the group assignment. That really was too much work.


Very practical lectures.

Less positive:

The group assignment for this course was very big and took a lot of time. For the assignment you had to analyse tweets of a company using a monitoring tool. Unfortunately, the tool could not give all the information that was needed for the assignment.


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