|Teacher||Dr. C.C. Liebrecht, Dr. S.F. van der Land|
|Exam||written exam (60%), group assignment (30%), group presentation (10%)|
I liked the course, the theories you learn here are very applicable and interesting. It is a very relevant course since more and more companies use webcare.
Each lecture you had to prepare by doing a small assignment. These were never very hard. The only problem was the group assignment. That really was too much work.
Very practical lectures.
The group assignment for this course was very big and took a lot of time. For the assignment you had to analyse tweets of a company using a monitoring tool. Unfortunately, the tool could not give all the information that was needed for the assignment.